HOW TO READ YOUR METER

First things first - safety! All meters are designed to meet high safety standards, but it is important to keep an eye out for any hazards before attempting to take a meter reading. Hazards might include damage caused by exposure to weather or wildlife.

Clock display

If you have this type of meter you will see between 4 to 6 dials, each alternating in direction. The guiding principles for reading this type of meter are:

  • Read from left to right.
  • If the clock hand is between 2 numbers, take the lower of the two numbers, except when the hand is between 9 and 0 - in this case read the number as a 9.
  • If the clock hand is close to or on a number, look to the next dial to verify. If the clock hand on the next dial has past 0 and is heading towards 1, then the read for the previous dial is the number it is on. If the clock hand on the next dial has NOT past 0, then the read for the previous dial is the number it is on/near minus 1.
  • You can ignore the ‘1/10’ dial if it appears on your meter.

Odometer display

If you have this type of meter you will see a set of dials, similar to an old car odometer. There may be up to 3 sets of dials on a single meter. The guiding principles for reading this type of meter are:

  • Read from left to right.
  • All of the leading ‘0’s should be included in your read.
  • If the dial is between two numbers, take the lower number.
  • If there is more than one set of numbers, it is important to include both in your read.

Digital display

If you have this type of meter you will see a digital display that may be automatically rotating through different reading displays. It is possible for digital meters to measure multiple usage streams. The guiding principles for reading this type of meter are:

  • Read from left to right.
  • If multiple, note down all usage displays. These may rotate through automatically, but if not there should be a ‘display’ button that will allow you to rotate through manually.
  • All of the leading ‘0’s should be included in your read.

If you’re having trouble reading your meter or need any further assistance, please feel free to contact us on live chat. Once you’ve taken your meter read, you can find further information on how to submit it here.