We currently supply residences and small businesses in New South Wales, South East Queensland, and South Australia. To check if we are able to supply your place, just enter your address here.

If you'd like to sign up multiple properties, let us know on live chat and we'll let you know what we can do to get everything sorted.

It only takes a few minutes to join online. We'll just need a few basic details about your property, some personal details, and a payment method.

If you are transferring your electricity account for your property from a current retailer to ReAmped Energy, the transfer of your account will usually take around 12 business days. In some cases your transfer may not occur until after your next regularly scheduled meter read, which could be a bit longer.

Your estimated transfer date will be provided in your welcome pack email after you join. If your estimated transfer date is more than 12 business days in the future and you'd like to transfer to ReAmped sooner, please reach out to us on live chat to discuss your options.

To avoid any delays in your transfer, please let us know if you have any access issues to your meter (i.e. a locked gate, dog in yard, etc.)

If you are moving into a new property and would like to join ReAmped, we recommend organising this a few days in advance if possible. Please note in most cases there will be a cost for a move-in connection. You can view these charges via our additional fees page. Any move-in fees will be applied on your first invoice.

If you are moving into a property in QLD, your connection can be arranged as early as today, if today is a business day and you complete your signup by 12:00pm local time.

If you are moving into a property in NSW, your connection can be arranged as early as the next business day if you complete your signup by 2:00pm the day prior.

If you are moving into a property in SA, your connection can be arranged as early as today, if today is a business day and you complete your signup by 2:00pm local time.

We do not offer any joining credits at this time. Instead we just offer straightforward, simple low rates!

If you’re keen to get credits after signing up with ReAmped, what we do offer is a Refer a Friend program. So if you’re loving the ReAmped experience and can’t wait to get all your friends on board too, you’re in luck! For every friend you refer to join ReAmped, you’ll both get a $50 credit on your electricity account. After joining, referrals can be made through the Refer a Friend page in your ReAmped online account.

Direct debit via a credit/debit card or a bank account is our primary payment method. We do not currently offer BPAY, however you can make an online payment using a one-off payment method at any time in your ReAmped online account. You can even keep your account in credit if you prefer not to be billed by direct debit. Online payments incur a 1% surcharge.

We accept payments from Visa or Mastercard credit/debit cards. Unfortunately we cannot accept payments from American Express at this time.

When your transfer to ReAmped is complete we process an authentication payment of $3.10 from your payment method. This is not a charge or a fee, and is simply to confirm that we have the correct payment details for direct debit. The charge will be credited back to your account on your next invoice.

The best way to find out prices for your property is to enter your address here.

If you'd like to see a calculation of how much you could save with ReAmped, feel free to send us a copy of a previous bill for a comparison.

All ReAmped plans offer a solar feed-in rate. To find the best option for your property, check the feed-in rates on our plans here or contact us on live chat for more information. If you’re not sure if our rates are the best option for your usage, you can send us a copy of your latest bill and we’ll do a comparison to see how much you might be able to save with ReAmped.

At ReAmped, we find that conditional discounts can be very confusing and result in lots of unnecessary maths. And often they don’t actually translate into a better deal! We want to be as transparent about our pricing as possible, and for us that means no discounts – just simple prices and great rates up front.

We have a range of great plans to suit our customers. Check out more info on all our plans here.

About the Handshake plan
On our Handshake plan, we offer you better rates today in exchange for your loyalty. To get these rates we ask that you stick with us for at least a year. The Handshake plan is NOT a lock-in contract, and there are no penalties if you leave. We just take you on your word and trust you to keep it.

What happens if I leave before 12 months is up?
We get that things come up. If you have to leave, then we understand and there is no penalty. But we reckon that most Aussies are true to their word and will honour our agreement.

Why are you doing this?
It might seem a bit odd in today's world, but a handshake agreement used to carry a lot of weight, and we're keen to bring it back. We think this is a cool, Aussie way, to do business.

But I can't commit to a year, I might need to leave in a few months
Commitments aren't for everyone, and that's OK. That's why we offer a range of other competitive plans with no commitment required.

About the Advance plan
On our Advance plan, you pay fortnightly in advance towards your quarterly invoice. This plan is best for customers who don't mind paying upfront. Advance makes it easy to stay on top of your electricity account. Getting payment upfront is better for us too, so in exchange we'll give you our best rates.

What if I have a smart meter?
For customers with a smart meter, the invoice cycle on the Advance plan is slightly different. Rather than invoice quarterly, we'll send you an invoice each fortnight with your next advance payment. That's because with a smart meter, we already have your usage data, rather than having to wait for a quarterly meter read.

How do you determine my advance payment amount?
When you join, we set an initial advance payment amount based on a couple of additional questions during signup. The initial advance amount is based on the average usage of a similar sized household in your area using the Australian Energy Regulator bill benchmark data. This will be your advance amount for your first 3 months on the plan. After that, we may update your advance amount each quarter based on your actual average usage. If we are updating your advance amount, we will let you know with your invoice.

When is my first advance payment due?
If you join the Advance plan, we'll send a statement for your first advance payment when your connection with ReAmped is complete. The payment will be taken 3 business days later.

What if my account is already in credit?
If your account is already sufficiently in credit, we won't take an advance payment that fortnight.

What happens if I can't pay in advance?
By joining this plan, you are agreeing to pay in advance. If you fail to pay in advance, we reserve the right to terminate the plan and offer you a choice to move to one of our other competitive plans. We hope it doesn't get to this, but if you do not pay in advance and you do not agree to move to one of our other plans, you may be moved to a Standard Retail Contract as a last resort. The Advance plan isn't right for everyone, and that's OK! If you would rather not pay in advance, check out our range of other plans with no advance payment required.

At ReAmped, we always do our best to provide the lowest electricity rates possible to our customers. Our rates aren't fixed, but we try to keep changes to your prices minimal. Occasionally, prices need to be updated to reflect varying costs of the electricity network and wholesale electricity prices. In the event that we do need to adjust rates, we give our customers plenty of notice.

Credit/debit card companies charge us a fee for each transaction. Rather than build that into the cost of our electricity rates for all customers, a 1% surcharge is added for those specific transactions. We recommend using a bank account as a direct debit payment method, as there is no additional fee for this method!

The best way to contact us is on the live chat feature of our website or online account. From 8am-9pm business days and 9am-12pm weekends (AEST), you’ll be quickly connected to a member of our friendly customer experience team. If you prefer to chat via email or phone, we can do that too! On our contact page you can send us a message or request a callback, and our team will be in contact as soon as possible.

As Australia's first all online retailer, we do not support a traditional inbound call centre. This allows us to keep our operational costs low and in turn offer you great rates on electricity. What we offer instead is fast, high-quality service online. You can get in touch with us right away using our live chat service, or request a call back on our contact page.

If you have forgotten your password, simply click 'Forgotten your password' on the login page and enter your email address. You will be sent instructions for how to reset your password.

If it's your first time logging in, you can find your username and password in an email we sent you when you joined. Once you've logged in, you can update your password in the My Details section of your online account.

If you are still having trouble logging in, please contact us on live chat. Our team will confirm a few security questions and get you logged in shortly.

If you've joined ReAmped and are not getting important emails about your account, we recommend first checking the junk mail folder of your email provider. If you find our emails in your junk folder, be sure to mark them as "Not Junk" so that our future emails will come straight to your inbox.

If you can't find our emails in your junk folder and you are still not receiving them, please contact us on live chat and we'd be happy to take a look.

At ReAmped, the primary payment method is direct debit via a bank account or credit/debit card (Visa or Mastercard). You can also make an online payment with a one-off payment method at any time via your ReAmped online account.

Depending on which plan you choose and your meter type, we have a variety of flexible billing options including weekly, fortnightly, or monthly billing on the day of your choice. Unless your plan specifies otherwise, you'll receive your first bill one month after your connection with ReAmped is complete. If you are not sure which options are available on your current plan or you'd like to update the date that you pay, please contact us on live chat.

As we are an online company, ReAmped invoices will be sent via email, and also available for download in your online account.

If you have an accumulation (basic) meter that is read by your network distributor every 3 months, your monthly or fortnightly bills will be based on estimated usage. These estimates are based on historical usage at your home and are generally provided by your metering data provider. Approximately every 3 months (after your meter is read) you will receive a “wash-up” bill to reconcile your actual usage with your billed usage.

If you would prefer not to be billed on estimated usage, one option is to submit your own meter read. You can do this at any time in your ReAmped online account. If you receive an invoice based on estimated usage, as long as you submit a meter read before the bill due date, we can re-issue your bill based on the meter read you provide. For more information please see our guides on how to submit a self-meter read and how to read your meter.

Alternatively, once you have transferred to ReAmped we can arrange for a smart meter to be installed at your home. With a smart meter installed, we will remotely receive an actual meter read for your home every day. That means your bill will almost always be based on your actual usage. For more information on upgrading to a smart meter, feel free to contact us on live chat.

If you have received a bill based on an estimated meter read and it doesn't look quite right, you have the option to provide your own updated meter reading. Simply submit your own meter read in your ReAmped online account before the due date of your bill, and we will re-issue it based on the reading you have provided.

If you have missed the window to have your bill re-issued, don't worry! Submit your meter read anyway and we will factor it in to your next bill and use it to improve your next estimate.

For more information please see our guides on how to submit a self-meter read and how to read your meter.

Rest assured that even if you don’t provide a self-read of your meter, after your next meter read we will provide a “wash-up” bill to reconcile your actual usage with your billed usage.

When you update your payment method, we process an authentication payment of $3.10 to verify your payment details. This is not a charge or a fee, and is simply to confirm that we have the correct payment details for direct debit. The charge will be credited back to your account on your next invoice. Note if you have a payment scheduled already (i.e. an outstanding invoice), we won't charge the authentication payment.

If you have an accumulation (basic) meter that is read by your network distributor every 3 months, your monthly or fortnightly bills will be based on estimated usage. These estimates are based on historical usage at your home and are generally provided by your metering data provider. Approximately every 3 months (after your meter is read) you will receive a “wash-up” bill to reconcile your actual usage with your billed usage.

Generally usage estimates are fairly accurate, however if you've recently moved into a new property or your household electricity usage has seen a significant change, your wash-up bill may be higher or lower than your previous estimated bill. This is because your previous invoices based on usage estimates were not reflective of your actual electricity usage. To reduce the likelihood of an unexpected washup bill, we recommend submitting a meter read in your online account from time to time, as this will improve the accuracy of your usage estimate.

If you have a smart meter, your bill will more than likely be higher because you have used more electricity. In general, you will use more electricity in the winter months than summer, so average bills will be higher during these times. If you would like a full breakdown of your electricity usage, you can request your usage data in your online account.

No worries! Your previous invoices are also available for download and viewing in your ReAmped online account at any time. If you're still having trouble, let us know on live chat and we'd be happy to help.

You can add credit to your account at any time you like by making a payment in your ReAmped online account. When your account is in credit, any positive balance will go towards paying your next bill. Online payments incur a 1% surcharge.

ReAmped Energy's electricity is delivered to your property on the same electricity grid the big guys use and is generated by the same power stations. The reliability of your electricity supply and the way in which it was generated doesn't change whether you are with ReAmped Energy or another retailer.

Yes! To check rates for your business, click here. Business customers get our same fast online service and simple prices. For a comparison, send us a copy of a recent bill to find out how much your business could be saving with ReAmped.

The price plan ReAmped offers you is based on the network tariff currently available at your home. The network tariff is determined by your network distributor, based on factors such as your property and meter type. To find out what other tariff options might be available to you, please contact us on live chat.

Controlled load', sometimes referred to as 'off-peak' or 'dedicated circuit' is a separately metered electricity supply for specific large appliances, such as electric hot water systems or pool pumps. Controlled load usage is supplied at a lower rate, as it allows those appliances to run during cheaper, off-peak demand periods (usually overnight).

Unfortunately we do not currently supply gas. But you can still join ReAmped Energy for your electricity supply! To find a provider for your gas supply, head to Energy Made Easy for an independent comparison.

If you are moving in to a new place, ReAmped Energy can get your electricity connection sorted for your move-in day. During signup you'll be asked if you are moving in to this property and the date you'd like the power to be connected. We recommend joining at least a few days in advance to ensure there are no holdups. Please note in most cases there will be a cost for a move-in connection. You can view these charges via our additional fees page. Move-in fees will be applied on your first invoice.

If you are moving into a property in QLD, your connection can be arranged as early as today, if today is a business day and you complete your signup by 12:00pm local time.

If you are moving into a property in NSW, your connection can be arranged as early as the next business day if you complete your signup by 2:00pm the day prior.

If you are moving into a property in SA, your connection can be arranged as early as today, if today is a business day and you complete your signup by 2:00pm local time.

If you are a current customer and you are moving to a new property, let us know on live chat and we can help get your electricity sorted for your new place.

If your power is out, your network provider is best placed to assist with any emergencies or urgent repairs. You can find the contact details for your network provider additional fees.