The best way to contact us is on the live chat feature of our website or online account. From 9am-5pm business days and 9am-12pm Saturdays, you’ll be quickly connected to a member of our friendly, Brisbane-based team. If you prefer to chat via email or phone, we can do that too! On our contact page you can send us a message or request a callback, and our team will be in contact as soon as possible.

As Australia's first all online retailer, we do not support a traditional inbound call centre. This allows us to keep our operational costs low and in turn offer you great rates on electricity! What we offer instead is fast, high-quality service online.

At ReAmped, we find that conditional discounts can be very confusing and result in lots of unnecessary maths. And often they don’t actually translate into a better deal! We want to be as transparent about our pricing as possible, and for us that means no discounts – just simple prices and great rates up front.

If you have an accumulation (basic) meter that is read by a representative from your network distributor every 3 months, your monthly, fortnightly, or weekly bills will be based on estimates. These estimates are based on historical usage at your home and are generally provided by your metering data provider. Approximately every 3 months (after your meter is read) you will receive a “wash-up” bill to reconcile your actual usage with your billed usage.

If estimates aren't for you, you can email us through a picture of your meter each time you receive a bill, and we will re-issue your bill based off the meter reading that you provide. More information on how to provide a self-read of your meter can be found here.

Alternatively, once you have transferred to ReAmped we can arrange for a smart meter to be installed at your home free of charge! With a smart meter installed, we will remotely receive an actual meter read for your home every day. That means your bill will almost always be based on your actual usage! For more information on upgrading to a smart meter, feel free to contact us on live chat.

If you have received a bill based on an estimated meter read and it doesn't look quite right, you have the option to provide your own updated meter reading. Simply email us a clear picture of your meter/s before the due date of your bill, and we will re-issue it based on the reading you have provided.

If you have missed the window to have your bill re-issued, don't worry! Send us your meter read anyway and we will factor it in to your next bill and use it to improve your future estimates.

Information on how to provide a read of your meter can be found here.

Rest assured that even if you don’t provide a self-read of your meter, after your next meter read we will provide a “wash-up” bill to reconcile your actual usage with your billed usage.

Upon completion of your transfer to ReAmped or when updating to a new payment method, ReAmped processes an authentication payment of $3.10. This is not a charge or a fee, and is simply to confirm that we have the correct payment details for direct debit. The charge will be credited back to your account on your next invoice! Note we won’t process the $3.10 charge if you already have a payment scheduled (i.e. an outstanding invoice).

If you are moving into a property in QLD, your connection can be arranged as early as today, if today is a business day and you complete your signup by 12:00pm local time.

If you are moving into a property in NSW, your connection can be arranged as early as the next business day if you complete your signup by 2:00pm the day prior.

If you are simply transferring from your current provider to ReAmped, the transfer of your account will usually take around 11 business days. To avoid a delay in your transfer, please let us know if you have any access issues to your meter (i.e. locked gate, dog in yard, etc.)

Unfortunately we do not offer any joining credits at this time. Instead we just offer straightforward, simple low rates!

If you’re keen to get credits after signing up with ReAmped, what we do offer is a Refer a Friend program. So if you’re loving the ReAmped experience and can’t wait to get all your friends on board too, you’re in luck! For every friend you refer to join ReAmped, you’ll both get a $50 credit on your electricity account. After joining, referrals can be made through the Refer a Friend page in your ReAmped online account.

At present ReAmped accepts payment by direct debit via credit/debit card or bank account. While we do not currently offer BPAY, we do have an instant pay option via your ReAmped online account. With instant pay you can make payments at any time using a one-off payment method. You can even keep your account in credit if you prefer not to be billed by direct debit!

The price plan ReAmped offers you is based on the network tariff currently available at your home. The network tariff is determined by your network distributor, based on factors such as property and meter type. To find out what other tariff options might be available to you, please contact us on live chat.

Our current solar feed-in rate is 8c/kWh. As feed-in rates are only one part of the equation, when paired with our low usage rates, many solar customers can still see great savings with ReAmped! If you’re not sure if our rates are the best option for your usage, you can send us a copy of your latest bill and we’ll do a comprehensive comparison to see how much you might be able to save with ReAmped.

'Controlled load', sometimes referred to as 'off-peak' or 'dedicated circuit' is a separately metered electricity supply for specific large appliances, such as electric hot water systems or pool pumps. Controlled load usage is supplied at a lower rate, as it allows those appliances to run during cheaper, off-peak demand periods (usually overnight).

Unfortunately ReAmped Energy does not currently provide gas. But don't worry, even if you are a gas customer, we can still provide you with a great deal for your electricity! To find a provider for your gas supply, head to Energy Made Easy for an independent comparison.