In some instances, ReAmped Energy may need to charge additional fees to your electricity account. In most cases, these are transaction fees. However, in certain circumstances we will make a request on your behalf for a service to be performed by your network distributor or a metering provider. (These are the utilities who own and maintain the physical meter at your property and the poles and wires that connect your property to the grid.) You will be kept informed of any additional fees.
- Fees will be updated from time to time
- Fees are inclusive of GST
- Fees apply to residential customers
- If non-standard work is required, a non-standard fee may apply
Please ensure the utility workers have unrestricted access to complete a service you have requested (for example keeping access gates unlocked and your dog secured or away from your meter). If you fail to provide proper access, you may be required to pay the fee for the service requested.
If a government regulator or distributor changes or introduces a new fee, charge, or tax, we may pass part or all of the difference on to you. The charges for network-related services may include our reasonable costs for arranging such services.
To confirm network charges visit your local electricity distributor’s website:
Standard transaction fees are shown in the table below.
|Transaction fees||All areas|
|Credit card surcharge - Visa & Mastercard*|
|Late payment fee*||$12.00|
|Dishonoured payment fee*||$11.00|
Standard service fees are shown in the table below. These fees vary according to network distributor and the nature of the work. If you’re not sure who the local network distributor is for your property, click here or hit us up on live chat.
|Move in/ reconnection (business hours)**|
|Move out/ disconnection (business hours)**|
|Special meter read|
**Note: non-standard business hours or other special circumstances may incur additional charges.
In December 2017, the Power of Choice (PoC) rule determined that electricity retailers (i.e. ReAmped) are responsible for managing customer metering. In most cases, this change incurs no additional fees for our customers. However, in some scenarios, additional fees may apply. If you have any questions regarding metering fees that may apply to you, please contact us.
This fee applies to customers who pay via Visa or Mastercard.
This fee applies to customers who have not made payment by the invoice due date.
This fee applies to customers for each transaction we attempt on an invoice due date which is declined by their financial institution.
This fee applies to customers who request to have a paper bill delivered, as paper billing is not included in our regular service. This fee can be avoided simply by receiving all bills via email.
This fee applies to customers who are moving into a new property and request that the power is turned on (or meter read).
This fee applies to customers who are moving out of a property and request that their power is turned off (or meter read).
This fee applies to customers who request for the power to be turned on outside the distributor’s normal business hours. In NSW networks (Ausgrid, Endeavour Energy, Essential Energy), any request to turn power on within two business days may require an after-hours connection fee. In QLD networks (Energex), any request to turn power on within the same day may require an after-hours connection fee.
This fee applies to customers who are disconnected due to overdue bills.
This fee applies to customers who request a special meter reading by a technician.
This fee applies to customers who request a meter test by a technician.
National Meter Identifier (NMI)
The NMI is a unique 10 or 11 digit number used to identify every electricity network connection point in Australia. You can find your NMI on your electricity bill. Here are some examples: