ReAmped Energy defines hardship as when residential customers who would like to pay their energy bills do not have the financial capacity to do so at the current point in time.

Reasons for hardship

Some reasons for financial hardship could be:

  • An unexpected change in your financial situation
  • Low and/or fixed income
  • A prolonged or unexpected illness

We understand that things don’t always go to plan. We’re here to help if you are experiencing any financial issues that impact your ability to pay your energy bills.

For more information, please read our Hardship Policy or for customers in Victoria, our Protections for Customers Facing Payment Difficulties Policy.

We respect your privacy and will handle any sensitive information in accordance with our Privacy Policy.

How can we help?

If you need financial support, we can help by providing the following options:

For financial support, simply contact us and let us know you’re having trouble paying your electricity bill.