What does hardship mean?

ReAmped defines hardship as residential customers who would like to pay their energy bills, but do not have the financial capacity to do so at a point in time.

Some of the reasons for financial hardship could be:

  • An unexpected change in your financial situation
  • Low and/or fixed income
  • A prolonged or unexpected illness

We understand things don't always go to plan. So we are here to help if you are experiencing financial issues that impact your ability to pay your energy bills.

For more information, please read our Hardship Policy.

How can we help?

If you need financial support, we can help by providing the following options:

All you need to do is simply contact us and tell us you are having trouble paying your electricity bill.

We respect your privacy and will handle any sensitive information in accordance with our Privacy Policy.