Customer Charter & Disclosure Statement

Important things to know about our market contracts

Cooling Off Period

Contract Start Date

When will ReAmped start billing me?

How do I end my contract with RE?

How to pay your Bill

Changes in Tariffs and Charges

Conditional Discounts or Benefit

Other Fees and Charges

Electronic Billing and Communications

Security Deposits

Concessions and rebates

Service Levels

Complaints and Dispute Resolution