This document is written by ReAmped Energy.
This document is about our Hardship program
Hardship means you find it hard to pay for things like electricity bills
A hardship program can help you pay your electricity bills
In this document, we will tell you:
How we can help you pay your energy bills
How we can make a payment plan which works with your life
Your rights as a customer
There are many reasons why it can be difficult for you to pay your bills.
Some examples include:
Death in the family
Unemployment means you do not have a job.
You can talk to us about what you need.
You can ask a support person to talk to us too. For example, a friend or a family member who normally helps you with your bills or a financial counsellor.
We will need permission
from you to speak with other people about your bills.
means you say Yes
Just ask us to send you a form for this.