Hardship Policy

1. Introduction

2. Our Approach to Hardship

3. Hardship - Reamped's Commitment

4. Hardship - your Commitment

5. Meaning of 'Hardship'

6. Joining the Hardship Program

7. Eligibility for the Hardship Program

8. Our Programs and Services

9. We Want to Check you have the Right Energy Plan

10. Payment Options

11. Conclusion of Payment Plans

12. Other Supports to Help you Pay your Energy Bill

13. We can Help you Save Energy

14. We will Work with you

15. Further Information about Government Concessions and Rebates

16. Further Information about Financial Counselling & Advice

17. Further Information about Centrepay

18. Accessing this Hardship Policy

19. Communications about Hardship

20. Contact Us

21. Complaints

22. Privacy

23. Review of the Policy

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