Your usage data request will display the meter/usage data we have available for the period covering your requested dates. (Not necessarily the specific dates requested.)
Usage Type: meter serial number/register ID
This column will contain the usage type, including general usage, controlled load usage, or solar export. You may not see all usage types - your meter configuration will determine which types of usage you see in your usage data request.
General usage is your normal electricity supply (flat rate or time of use)
Controlled load usage is a separately metered electricity supply for specific large appliances, such as electric hot water systems or pool pumps (sometimes referred to as ‘off-peak’)
Solar export is the solar electricity generated by a rooftop solar system and sent back to the grid
This column will also identify your meter serial number and register ID. You can check the meter serial number(s) on your meter to confirm that we have the correct meter(s) for your property.
This column will show your total electricity usage (or estimated electricity usage), in kWh, between the start read date and end read date.
This column shows the reading displayed on your meter (or estimated reading) at the date of the start read.
Start read date DD/MM/YYYY
This column shows the date the start read of your meter (or estimated start read) was taken.
This column shows whether the start read of your meter was an actual read or an estimated read.
Actual – if the reading has been taken in person by a meter reader from your network provider
Estimate – if the reading has been estimated. A reading could be estimated for a variety of reasons including:
the actual reading was unable to be obtained by a meter reader due to meter access issues (i.e. locked meter, dog in yard)
the actual reading failed validation from the network provider
the meter reading is for a date in the future.
This column shows the reading displayed on your meter (or estimated reading) at the date of the end read.
End read date DD/MM/YYYY
This column shows the date the end read of your meter (or estimated end read) was taken.
This column shows whether the end read of your meter was an actual read or an estimated read. See the above definitions of actual vs. estimate reads.
You may see a note indicating ‘Data is not yet received for the missing read dates’. This note will be provided when there is no usage data available for some of the days within your requested date range.
Depending on your meter configuration, you may see a ‘multiplier’ column. Some meters measure in units rather than kWh. For example, a meter could record 1 unit for every 2 kWh of electricity used. In this example, we would need a ‘multiplier’ of 2, because for each unit recorded by the meter, we need to multiply by 2 in order to calculate the usage in kWh.
In your usage data file, to find the total number of units recorded by your meter we take the end read minus the start read. To convert the units into kWh (total usage) we then multiply by the ‘multiplier’.
For example, your ‘multiplier’ is 2. The start read = 2500 and end read = 2800.
2800 – 2500 = 300 units. 300 units x 2 = 600 kWh.
(This may seem unnecessarily confusing, but the primary reason multipliers are used is to extend the life of the meter: the slower it counts upward, the longer until it needs to be replaced.)
If your multiplier is 1, each unit measured by your meter is equivalent to 1 kWh.